Objective

As a Digital Design graduate and former student of Computer Programming with over 15 years of customer service experience, I enjoy using my knowledge and experience when working with others on nearly any form of digital or physical design projects while working toward the best end product, and maintaining a positive outlook and a friendly smile.

Skills Brief

  • Programming for web pages using HTML, CSS, Javascript, PHP, SQL, and XML
  • Proficient with Adobe Experience Manager and CQ5
  • Creating and modifying pages, assets, tags, and more in Adobe CQ5
  • Proficient in Adobe Photoshop, Illustrator, InDesign, Dreamweaver, Bridge, Acrobat Professional
  • Creating and modifying templates, landing pages, forms, and emails using Marketo
  • Creating, managing, updating and modifying a web site and theme using WordPress content management software
  • Skilled or proficient with a wide array of visual design, office, project management, and other applications
  • Over 15 years of customer service experience

Core Experience

  • Web Publisher, Thermo Fisher Scientific; California & Washington — 2015-present
    • System administrator in division’s Workfront instance
    • Managing projects and data using Smartsheet
    • Managing assets in OpenText Media Management software
    • Providing consultation regarding web design standards with team members in and outside of current division
    • Building, updating, maintaining, and managing over 700 divisional web pages within Adobe CQ5
    • Working with divisional SEO expert to correct SEO issues within divisional pages using SiteImprove and Scrutiny softwares
    • Uploading and managing videos using Brightcove software
    • instrumental in migration of divisional content from ThermoScientific.com to ThermoFisher.com
    • defined standards for web content across divisional pages
  • Web Designer, Kalio; Cupertino, California — 2014-2015
    • Launched two responsive corporate websites with 300+ pages
    • Managed hundreds of marketing landing pages in various industries and business units with one seamless responsive template
    • Experience with transferring websites between different hosting providers with CMS and marketing platforms including Drupal, Joomla, WordPress, and Hubspot.
    • Crafted, segmented, tested, and optimized Marketo emails for 10,000+ list sends weekly
    • Accelerated sales operations with Salesforce lead flow management and conversion of leads to accounts and contacts along with data standardization on 8,000+ leads within one quarter
  • Digital Designer, Self Employed – 2009-2015
    • Created original design for the 2014 and 2015 planners for Olympic Management Company in Washington state; coordinated with printshop to complete production
    • Photography and customization of WordPress Twentyfourteen theme for cocofancy.com
    • Created and managed MudBayCandles.com website using WordPress
    • Created campaign pitch design proofs for blabpredicts.com
  • Intern, Whitney Design; Olympia, Washington – 2011-2012
    • Scanned and touched up large portfolio of photos from negatives
    • Collaborated with lead designer in prototyping a redesign of the Harlequin Productions website with more modern desktop and mobile-friendly designs

Education

  • Pierce College at Fort Steilacoom, Lakewood, Washington — 2010-2012
    • Associate in Digital Design with Honors
    • President’s List; Phi Theta Kappa Honor Society
  • South Puget Sound Community College, Olympia, Washington — 2007-2010
    • Computer Programming
    • Dean’s List; Phi Theta Kappa Honor Society

Additional Experience

  • CSS II, Office Depot; Olympia, Washington – 2004-2010
    • print and copy center sales and service, technology sales and services, inventory management, cash register management, cash office management
  • Line cook, Villa Pizza; Olympia, Washington – 2003
    • Food preparation, line management, cashiering, janitorial and dishwashing
  • Laborer, Manpower; Olympia, Washington – 2002-2003
    • Janitorial, freight management, provided support for welders and electricians, groundskeeping, moving services
  • Crew Member, McDonald’s; Olympia, Washington – 2000-2002
    • Food preparation, freight management and receiving, customer service and cashiering, janitorial and dishwashing